1. Physical device shipping (CPE, portable WiFi, physical SIM)
- Coverage: nationwide Vietnam via shipping partners (GHTK, GHN, VNPost).
- Time: Ho Chi Minh City 1–2 days; other provinces 3–5 business days (excl. weekends/holidays).
- Shipping fee: free above a threshold; smaller orders pay carrier rates shown at checkout.
- Tracking: tracking number sent via Zalo/email after dispatch.
2. Digital service provision (eSIM, data plans, SMS API, AI Token)
- eSIM: activated immediately after successful payment via QR code / activation code sent by email or app.
- Data plans: effective once payment is confirmed.
- SMS API / AI Token: credentials (API key) issued by email after KYC and payment.
3. Shipping risk
Ownership and risk pass to the customer when handed to the carrier. Loss/damage in transit is handled via shipping insurance; LOCOM assists customer claims.
4. Inspection on receipt
Customers should inspect devices before signing. Carrier-damaged devices are replaced within 7 days per the Cancellation & Refund Policy.
5. International shipping
For Southeast Asia customers, LOCOM supports device shipping/export per separate agreement and each country's customs rules.